
http://www.grandcentral.com/ - GrandCentral has been a Google acquisition for almost a year now. It's been in private beta from the start, but has anything really changed since then? For those of you who don't know, GrandCentral is an internet service that provides its users with a phone number for life. Even if you change your number, your GrandCentral number remains.
When someone calls your GrandCentral number, you can choose which phone will ring, whether it's your mobile, home, or work phone. Once you give this number out to your friends and co-workers, you can then organize them into groups and have different phones ring for each one. So, you can have your co-workers ring your work phone, while your family's calls get forwarded to your home. GrandCentral even allows you to switch phones during a conversation without interrupting your current call. Additionally, the service lets you opt to record your calls. The voicemail features are also great, which are downloadable along with your recorded conversations. You can set different greeting for different people and GrandCentral can screen your calls when someone calls from an unknown number.
I only have several criticisms about Google GrandCentral. First of all, you need to be somewhere with an available internet connection to check your voicemail or make outgoing calls from your GrandCentral number. To make an outgoing call, you log in to the GrandCentral portal, go to your address book, and choose who you want to call. GrandCentral will then call your phone and after you pick up, they will call your contact and connect the calls. So, this can be done on a computer or on a cell phone with internet capabilities. I would like to see a feature that will ease the process of making outgoing calls. For example, GrandCentral should recognize when you call from your own number, and then let you connect to someone in your address book, either by voice recognition or a touchtone menu via your phone's keypad. Additionally, voicemails can only be downloaded in mp3 format, which can lead to expensive service costs if someone is on a pay-per-kilobyte data plan. Also, there is currently no support for text messaging. It would be nice if text messages to your GrandCentral number could be forwarded to your cell or even an email address.
Nevertheless, what's great about GrandCentral now is that it remains free. However, before Google's acquisition, there were talks of implementing a $15/mo subscription fee. With the features included now, I doubt that Google will charge anything for the service, as they have been known to offer free, useful products. I can understand paying money for better and premium features (such as multiple numbers, unlimited voicemail space, etc.), but the basic service that we get during the private beta should remain free.
So now that we're on the brink of Google's 1 year anniversary with GrandCentral, it should be about time that we see some news right? Wrong, it seems that nothing has really changed about GrandCentral since June of last year. Come on Google, we'd really like to see where this will go. Also, those who can't find an invitation for the private beta are anxious to try it out.
So how about some news Google? We're dying to see what's in store for GrandCentral.